Who we are?
ESP Physio is the trading name of Elite Sporting Performance LTD. We take your privacy seriously and as such have laid out the following privacy notice in line with the General Data Protection Regulation 2018.
By using our website, facilities or any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments. (Last updated 25/05/2018).
What data we collect and how we use it
We collect and process your personal information (such as name, date of birth, contact information, bank account and payment information and information relating to health conditions) in order to administer your accounts and subscriptions with us – to process orders, payments or applications submitted by you.
We also use it to carry out our obligations in relation to any agreement or contract you have with us including any subscription to our service, booked treatments, or to verify your identity.
We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. We utilise specially selected processors to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and account management – we agree terms with all our processing partners to ensure that they each comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a number of electronic and administrative procedures to safeguard and secure the information we collect and store.
Information about products and services and marketing
From time to time we may send you details of our products and services that may be of interest to you via email. This is only if you opt to receive this information, via informed opt-in consent – or alternatively via legitimate interest, whereby you could reasonably expect to hear from us following a recent enquiry or booking with us.
Your rights and keeping our records up to date and accurate
You can opt out from any promotional, non-essential or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly.
You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is. If you would like a copy of the information held on you please write to us. You also have the right to lodge a complaint with a supervisory authority if you feel your privacy has been violated.
In general we retain and process personal data for a reasonable period following initial enquiry, purchase or the lapsing of an account with us. Certain records such as health screening forms may be retained for a longer period, in line with fulfilling contractual obligations of due care to our patients and Clients, in line with industry standards.
ESP Physio and Insurers
We interact with Health Insurance companies and Solicitors on a Controller / Controller basis whereby they attain the appropriate permissions to refer their Clients to us, and we in turn attain consent to communicate the appropriate treatment information back to the Insurance Company.
Third party sites, apps and services
We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.
In our Fitness Classes and Bootcamps, we advise Members and visitors to ensure that if they are to take photos or record video, that no other individual appears in the footage . We do occasionally arrange filming or photographs for use on our Social Media or other communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear in error, and would like an image or video of you to be removed from our Social Media channels or communication please contact us immediately.
A cookie is a small file, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device and help to analyse web. Cookies allow web applications to respond to you as an individual.
We use a social media pixel to monitor interactions with certain social media platforms.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.